Do discounts for bad customer service work? A lesson from newspapers
Nonprofit professionals' magazine Associations Now wrote an article referencing a study by Marketing Professor Vamsi Kanuri which shows offering discounts to unhappy subscribers doesn't lead to customer retention.
- Published
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Top-quartile Canadian funds still lost to their benchmarks in first half 2026
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Professor David Cloutier wrote an article for U.S. Catholic about friendship in communities with shared convictions.
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