Tips and 'service with a smile' rules fuel sex harassment in restaurants, study says
"Much of the research and media attention has focused on why organizational insiders, or other employees engage in sexual harassment. It really didn't address why service employees were likely to face sexual harassment from organizational outsiders, like customers. We wanted to uncover what factors could be driving this given its prevalence." said management professor Timothy Kundro in an NPR piece.
- Published
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